Customer Media Coordinator
Wedding Weekender
📍 Remote💰 1250SupportFull-TimeDirect
About the role
Company Description
Wedding Weekender is redefining wedding videography by helping couples capture their wedding weekends in an authentic and affordable way. We rent camcorders for family and friends to film the weekend, then our team organizes the footage and edits it into a wedding video that feels true and unique to each couple's celebrations.
We're a fast-growing, creative start-up that has been featured in the New York Times, Vogue Weddings, Martha Stewart Weddings, and more. We're a small, remote-first team that moves fast, cares deeply about our couples' experience, and takes pride in delivering something genuinely special.
This is a full-time remote Customer Media Coordinator role, working 2 pm – 10:30pm MST.
Footage Organization (Primary Responsibility)
- Review customer wedding footage within Google Drive, AWS, or similar platforms.
- Sort video files into the appropriate pre-existing folder structure.
- Ensure footage is organized logically by event and timeline.
- Verify all footage has been properly uploaded and accounted for.
- Flag missing, duplicate, corrupted, or unusual files for internal review.
- Perform quality checks before raw footage is delivered to customers.
Customer Support (As Needed)
- Assist with customer inquiries via email and Help Scout.
- Answer questions regarding bookings, rentals, shipping, footage delivery, and editing timelines.
- Escalate complex customer issues to the appropriate team member.
- Maintain a warm, professional, and empathetic tone in all customer communications.
- Help keep project notes up to date.
- Provide additional support during busy wedding season periods.
Qualifications
- Extremely detail-oriented and organized.
- Comfortable working with large numbers of video files in Google Drive, AWS, and similar platforms.
- Strong written communication skills.
- Ability to follow established processes and checklists.
- Able to work independently and manage multiple projects simultaneously.
- Reliable and responsive with strong time management skills.
What Success Looks Like
- Customer footage is consistently organized accurately and on schedule.
- Raw footage deliveries are completed with minimal errors.
- Customer questions receive timely, thoughtful responses.
- Internal project tracking remains accurate and up to date.