About the role
Answer inbound calls, texts, and customer inquiries
Schedule estimates and junk removal appointments
Follow up with leads and previous customers
Update CRM and customer records
Coordinate schedules with drivers and field crews
Check in with drivers throughout the day regarding job status
Follow up on incomplete jobs, estimates, and customer concerns
Complete end-of-day driver checklists and reporting
Ensure all jobs are properly documented and closed out
Assist with general administrative tasks
Requirements:
Excellent English communication skills
Strong phone and customer service skills
Previous appointment setting, dispatching, or virtual assistant experience preferred
Comfortable working with U.S. customers and crews
Reliable internet connection and quality headset
Organized, proactive, and able to multitask
Available during U.S. business hours
Bonus Skills:
Experience in junk removal, moving, towing, logistics, or home service industries
Experience with CRM systems and scheduling software
Knowledge of Google Workspace and spreadsheets
Daily Tasks:
Monitor incoming calls, texts, and leads
Confirm appointments with customers
Follow up with drivers on job progress and completion
Verify photos, notes, and job details are uploaded
Complete end-of-day checklist to ensure all jobs are closed out properly
Prepare daily summary reports
We are looking for a dependable long-term team member who can help keep our operations organized and ensure excellent customer service.
Please include:
Your resume
A short voice introduction
Internet speed test results
Your expected hourly rate
Any dispatching or appointment-setting experience
We look forward to hearing from you.