About the role
About the Role
We are looking for a reliable and confident Customer Support Representative to support a Florida-based moving company. This role involves handling both inbound and outbound calls, assisting customers with moving inquiries, managing quote intake, scheduling moves, confirming bookings, and keeping customer information accurate inside Smart Moving CRM.
The ideal candidate has strong communication skills, a clear and professional English-speaking voice, and experience handling US customers. This is a customer-facing role, so we need someone who can stay calm, organized, and helpful even during busy or high-pressure situations.
Key Responsibilities
Handle inbound calls from customers asking about moving services, pricing, availability, and booking details.
Make outbound calls for follow-ups, quote confirmations, booking confirmations, and customer updates.
Gather accurate customer details including move date, location, inventory, contact information, service needs, and special instructions.
Assist with quote intake and properly enter customer information into Smart Moving CRM.
Schedule moving jobs and coordinate details clearly with the internal team.
Handle customer objections professionally and help guide customers toward booking.
Confirm upcoming moves and make sure all information is complete and accurate.
Maintain clean and updated CRM records at all times.
Provide a professional, friendly, and helpful customer experience for US-based clients.
Follow company scripts, processes, and service standards.
Requirements
Excellent English communication skills, preferably CEFR B2+ or higher.
Must have a clear, neutral, and professional speaking voice.
Previous experience in customer support, sales support, appointment setting, dispatch, or BPO is preferred.
Comfortable handling both inbound and outbound calls.
Strong attention to detail, especially when entering information into CRM systems.
Able to work in a fast-paced customer service environment.
Reliable, punctual, and able to work full-time.
Comfortable working US Eastern Time hours and shifting schedules.
Must have a stable internet connection, working computer, and good-quality headset.
Preferred Experience
Experience with Smart Moving CRM is a strong advantage.
Experience in the moving, logistics, home services, dispatch, or transportation industry is a plus.
BPO experience handling US customers is preferred.
Experience with objection handling, booking confirmation, and scheduling is a plus.
Who We’re Looking For
We are looking for someone who is organized, patient, proactive, and confident on the phone. You should be able to speak with customers professionally, understand their needs, collect accurate information, and help them feel supported throughout the moving process.
This role is best for someone who enjoys customer interaction, can follow processes carefully, and understands the importance of accuracy in scheduling and CRM updates.