Virtual Assistant (Communication Management)
Confidential (E-Commerce)
📍 Remote💰 $7-$8/hourVA / AdminPart-TimeCompany
About the role
We are looking for a highly organized and proactive Virtual Assistant (Communication Management) to support our growing international E-commerce team.
Schedule: Approximately 15 hours per week (Freelance). Monday-Friday: 1-2 hours between 9:00 AM-12:00 PM CET, 1 hour between 4:00 PM-6:00 PM CET. Weekends: 1 hour.
What You'll Do: Manage shared email inboxes, ensuring timely responses and proper organization. Handle client communication via email and Slack, escalating issues when needed. Maintain internal Slack channels and attend Zoom meetings. Support client communication tasks and provide administrative assistance to the Operations Manager.
Requirements: 2+ years of experience managing email inboxes. 1+ year of experience handling client complaints or difficult customer interactions. Previous experience as a Virtual Assistant, Client Support, or Communication Management professional. Excellent written and spoken English communication skills. Reliable internet connection, webcam, and backup power.
Nice to Have: Experience with Slack, Outlook, Google Workspace, or CRM systems. Experience with invoicing or debt collection. Dutch and/or Afrikaans language skills.
Note: Please apply only if you can consistently commit to the required working hours, including the weekend schedule.