US Healthcare Staffing Operations Operator
Rooted Talents
📍 Remote💰 $6/hourOperationsFull-TimeAgency
About the role
We are a healthcare staffing agency that connects qualified nurses and allied health professionals with hospitals, long-term care facilities, clinics, schools, and other healthcare organizations across the southeastern United States. We are seeking a reliable and highly responsive Operations Operator to support after-hours and real-time staffing operations.
Key Responsibilities: Handle all inbound calls and text messages related to shift needs, confirmations, and cancellations; call-offs, no-shows, and urgent staffing situations; general concerns or issues arising during the shift. Handle communications with healthcare facilities, external employees (CNAs, nurses, healthcare staff), and internal managers and branch leadership. Monitor and actively participate in group text threads with clients and field staff. Escalate critical issues promptly, including workers' compensation notifications, incident or compliance-related concerns, and coverage failures. Maintain accurate communication handoffs and updates for management.
Required Qualifications: Excellent spoken and written English. Experience in healthcare staffing, dispatch, call center, or operations support. Strong sense of urgency and responsiveness. Experience handling high-volume calls and text-based communication. Must use own equipment including computer or laptop, reliable high-speed internet, headset, and iPhone (required for group messaging). Must be comfortable with flexible schedules and shifts that may change weekly.
Note: Email subject: Rooted Talents 101 Application - [Your Name]