TEAM MANAGER

About the role

• Lead a team based on portfolio support requirements.
• Serve as the first point of contact for client coordination via phone and email.
• Provide floor support to ensure smooth daily operations.
• Support hiring efforts, set clear expectations, identify performance behaviors, and coach employees to achieve high performance.
• Deliver consistent, fair, and committed leadership to the team.
• Foster a team environment focused on achieving high-quality standards and performance goals.
• Identify training gaps and develop action plans to address them.
• Facilitate weekly huddles and touchpoints with clients and operations teams.
• Provide supplemental training and support for new hires.
• Act as a liaison for the account, stepping in to handle operational tasks as needed.
• Manage staffing hours, including overtime, by monitoring workload and queue performance throughout the day.
• Enforce company policies and guidelines to ensure full compliance.

• Excellent command of the English language, both written and spoken.
• Strong work ethic and high

• Proficiency in MS Office applications.
• Willingness to comply with privacy and regulatory requirements.
• Bachelor’s degree in any field.