About the role
Job Title: Purchasing and Sales Coordinator (BisTrack/ERP Experience)
Department: Sales Support
Reports to: Sales Support Manager
Location: 100% Remote
Work Schedule: Full-time, U.S. Time Zone
About the Role
Team Outsource is seeking a motivated Purchasing and Sales Coordinator to support a client in
the multifamily construction industry in the United States.
The Purchasing and Sales Coordinator role is primarily responsible for the servicing of both internal and external
customers in regard to general inquiries, order processing and scheduling in collaboration with other
departments. This position is also responsible for accurate sales order entry, purchasing and
expediting of cabinets, countertops, and other related items per the sales order. This position will
work closely with vendors, sales staff, distribution functions (receiving/shipping), finance, and other
support departments and will provide a high level of urgency and both internal and external customer
service. This position supports the Kitchen Showrooms, Multi-family sales and retail customers.
Key Responsibilities
Purchasing & Order Processing
- Placing orders with vendors for cabinetry, tile, hardware, and other kitchen and bath
materials.
- Creating and managing purchase orders (POs), updating sales orders.
- Prepping vendor digital files and importing for processing.
- Processing non-monetary credits and supplier returns.
- Sourcing best prices for special order goods.
Order & Vendor Management
- Tracking orders daily and communicating delays or issues to sales personnel and
warehouse/receiving department.
- Managing vendor communication and updating order information.
Sales & Designer Support
- Assisting designers and install department with product quoting and sourcing.
- Ensuring designers review vendor quotes and confirmations for accuracy.
- Sales order creation and maintenance on behalf of sales and install department.
- Strong usage of Bistrack ERP
Customer Service & Communication
- Providing updates on backorders and deliveries.
- Delivering excellent service and follow-through to internal and external clients.
- Handling inbound customer service calls and website inquiries.
Logistics & Coordination
- Scheduling and confirming delivery services ensuring balances due are collected, verifying
delivery addresses and contacts.
- Scheduling of Countertops- template and installation, ensuring balances due are collected.
- Working with finance, receiving, and warehouse teams on missing items, credits, and truck
batching.
Skills & Qualifications
- Experience using BisTrack software is a plus; experience with other ERP systems like
NetSuite will also be considered
- Minimum of 2 years customer service and/or order management experience
- Experience working with a US-based company is required
- Strong proficiency in Microsoft Office in a shared directory environment
- Proficient in Microsoft Outlook
- Experience or ability to learn 2020 Design Software for kitchen designs
- Previous experience working in sales support, distribution, construction, warehouse
operations, logistics, or related industries is an advantage
- Knowledge of kitchen cabinetry, countertops, hardware, and related products is preferred
- Ability/Willingness to build relationships with customers, vendors, and other employees
- Exceptional attention to detail
- Exceptional problem-solving skills and ability to act quickly on a variety of tasks
- Positive, upbeat, and professional attitude with customers and co-workers
- Exceptional phone presence and customer service skills
Work Requirements
- Ability to work during US business hours (graveyard shift in Philippine time).
- Comfortable using time-tracking tools such as Hubstaff.
Why Join T.O.?
- Work with a fast-growing and dynamic virtual assistant agency
- 100% remote work — work from anywhere
- Opportunities for professional growth and leadership
- A supportive team that values your expertise and contributions