About the role
NOW HIRING: PATIENT SUPPORT SPECIALIST
We’re looking for a Patient Support Specialist to guide patients throughout their sleep therapy journey-from virtual CPAP/BiPAP setup and equipment education to ongoing troubleshooting, compliance monitoring, and resupply coordination.
If you have experience with DME, PAP therapy, or US healthcare accounts and enjoy helping patients feel comfortable and confident with their treatment, this could be a great fit for you.
Open to Philippines-based applicants only.
100% Remote
Full-Time
Work From Home
What you’ll be doing:
Conduct virtual CPAP/BiPAP setup and education sessions
Help patients with mask fit, pressure, humidity, leaks, cleaning, and comfort concerns
Coordinate the delivery of masks, filters, tubing, and other sleep therapy supplies
Review PAP compliance reports and support patients experiencing therapy challenges
Schedule appointments and coordinate with patients, doctors, and clinical teams
Maintain accurate patient, appointment, and supply records
Educate patients about sleep apnea and the importance of staying consistent with therapy
What we’re looking for:
Experience in DME, respiratory therapy support, or CPAP patient education is strongly preferred
Familiarity with CPAP/BiPAP equipment and troubleshooting
US healthcare insurance experience is required
Experience making patient calls or handling outbound healthcare support
Familiarity with PAP compliance platforms such as ResMed AirView or Philips Encore
Experience using CRM or EHR systems; Salesforce experience is a plus
Strong communication, organization, and patient-support skills
Ability to work independently and manage multiple patients, appointments, and supply orders
Preferred qualifications:
2-3 years of BPO experience handling US healthcare accounts
Knowledge of Medicare and commercial payer requirements for DME/PAP equipment
Outbound sales or customer service experience
Associate degree or healthcare-related certification
Interviews are being scheduled as soon as possible.