About the role
Part-Time (20 hours/week) | Remote | Monday–Friday, 11:00 AM–3:00 PM CST
About GetCSM
GetCSM helps companies hire, place, and retain exceptional Customer Success Managers. We partner with growing businesses to find the right talent while supporting both clients and contractors for long-term success.
We're growing quickly and are hiring our first internal Customer Success Manager. This is a foundational role where you'll help build our Customer Success function, shape the customer experience, and work directly with leadership. The role starts at 20 hours per week with the goal of transitioning to full-time within 3–4 months.
What You'll Do
Own the post-sale relationship with clients from onboarding through long-term success.
Support and coach contractors to ensure they thrive in their client engagements.
Monitor client and contractor health, identify risks early, and drive retention.
Gather feedback and improve onboarding, check-ins, and Customer Success processes.
Maintain accurate account records and provide visibility into customer health.
Help grow our contractor community and create an outstanding customer experience.
What We're Looking For
Experience in Customer Success, Account Management, Client Success, or a similar post-sale role.
Strong communication and relationship-building skills.
Highly organized with excellent follow-through.
Proactive, resourceful, and comfortable in a fast-moving startup environment.
Experience with CRM and collaboration tools (HubSpot, ClickUp, Slack, Notion, Google Workspace, or similar).
Experience supporting remote teams, staffing, or outsourcing is a plus.
Growth Opportunity
This isn't just another Customer Success role. You'll help define how Customer Success operates at GetCSM and have the opportunity to grow into a Head of Customer Success position as the company scales.