About the role
Overview
We are looking for a reliable and friendly Customer Service Representative to join our growing remote team, supporting customers in the United States.
Schedule
Remote, Monday-Friday, 4 hours per day, flexible schedule
Responsibilities
Answer incoming customer calls
Return missed calls
Confirm customer appointments
Provide basic status updates
Follow up with customers by phone or text
Send review requests after completed jobs
Update customer information in the CRM
Assist the dispatch and sales teams with administrative tasks
Escalate complex customer concerns to management
Requirements
Excellent spoken and written English
Professional and friendly phone etiquette
Reliable high-speed internet connection
Quiet workspace
Computer and quality headset
Strong communication skills
Excellent organizational and multitasking abilities
Positive attitude and willingness to learn
Customer service experience is preferred
Preferred Qualifications
Experience working with U.S.-based customers
Experience using CRM systems
Experience with RingCentral, Jobber, Monday.com, or similar software is a plus
How to Apply
Send your resume, a 1-2 minute video recording introducing yourself in English, and your internet speed test results (optional but preferred) (Check How to Apply)