About the role
Type: Full-time. Shift: 8 AM - 5 PM MST (time can be identified once hired). We're looking for an NOC Engineer to provide Tier 2 NOC support by resolving escalations from Tier 1, coordinating with Field Support Teams (FSTs) and ISPs, performing advanced troubleshooting/equipment swaps, and supporting new install turnups to keep customer networks reliable.
About the Company: An IT network management provider founded in 2008, evolving from routing engineering and customer support into a holistic solution set focused on flexibility, capability, and agility for enterprise customers.
Responsibilities: Tier 2 network support (troubleshoot routing, switching, VPNs, WAN connectivity, firewall environments), field support team (FST) coordination, break-fix, turnups, and advanced troubleshooting, dispatch, equipment requests, and billing support, branch test and turnup. Required skills: 2+ years of experience in Technical Support, NOC, or Network Support role, strong MSP background required, proven experience performing Tier 2+ network troubleshooting including firewalls, VPNs, network/site outages, and connectivity issues, hands-on experience supporting Cisco Meraki and Fortinet environments, strong networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing, switching), familiarity with BGP, OSPF, SD-WAN, IPsec VPNs, WAN troubleshooting.
Preferred: Networking certifications (CCNA, NSE, Network+), experience with SolarWinds or similar monitoring tools, experience supporting ISP cutovers and branch turn-up projects.