Mandarin-Speaking Service Desk Analyst
Kalutasan
📍 Remote💰 NegotiableTechFull-TimeAgency
About the role
Join Kalutasan and work with top U.S.-based Managed Service Providers (MSPs) while building a long-term remote career. Full-time work-from-home contractor role.
The Role: As a Mandarin-Speaking Service Desk Analyst, you'll work directly with one dedicated MSP client supporting end users and business clients across North America and the Asia-Pacific region.
Responsibilities: L1/L2 Technical Support in an MSP environment. Support Mandarin-speaking and English-speaking users. Manage Microsoft 365, Azure, Entra ID, Intune, SharePoint & OneDrive. Handle user accounts, permissions, distribution lists & access management. Troubleshoot VPN, networking, hardware, software & connectivity issues. Work with industry-leading RMM & PSA platforms including N-able, Datto RMM, NinjaOne, ConnectWise Automate, ConnectWise Manage, HaloPSA, Autotask.
Requirements: Fluent in Mandarin Chinese (spoken & written). Strong English communication skills. 2-3+ years of Service Desk, Help Desk, Technical Support, or MSP experience. Microsoft 365 administration experience. Experience with Active Directory, Azure, Entra ID & Intune. Familiarity with RMM & PSA tools.
Benefits: High pay (top-of-market for experienced technical support). 100% Work From Home. 15 Days Paid Time Off annually. 6 U.S. Federal Holidays. Paid Certifications & Continuous Technical Training. Long-term placement with stable U.S. MSP clients.