Lead Manager
Rocket Station
📍 Remote💰 N/ASalesFull-TimeAgency
About the role
What You’ll Do\n\nInbound Lead Intake & Initial Cadence\nMonitor incoming leads populating in Salesforce across active marketing campaigns (ResVA cold calling, DMForce direct mailers, SMS, and referral sources)\nExecute initial outreach sequence immediately upon receipt of a new lead: perform 3 back-to-back call attempts via the Quo web browser system\nLeave a structured voicemail and send a follow-up SMS text message via Quo if initial call attempts are unanswered\nSet recurring follow-up tasks in Salesforce to retry unanswered leads in 2-hour intervals\n\nLead Management & Outbound Qualification\nConduct outbound qualification calls to review cold-caller notes, confirm prospect interest, and build rapport\nUncover core seller motivation utilizing the 4 pillars of seller motivation (Motivation, Timeline, Property Condition, and Asking Price)\nCross-reference property addresses on Zillow, Redfin, and PropWire to analyze market values and evaluate seller price expectations\nUtilize “second number questions” techniques to extract realistic cash offer price expectations from sellers\nIdentify and verify all decision-makers, checking public records for trust/inherited property status to ensure key stakeholders are present\nDisqualify unmotivated leads (e.g., properties listed with realtors, brand-new condition, or full retail expectations) and log disqualification reasons\n\nSalesforce CRM Hygiene & Pipeline Management\nMaintain CRM hygiene by updating contact information (first/last name, mobile phone, email, property address, city, state)\nLog all calls, SMS text messages, seller notes, and customer interactions in bulleted format under the corresponding lead record\nCategorize and transition lead records through pipeline stages (New → Nurturing → Converted → Opportunity / First Appointment)\nOperate exclusively within the Opportunity record (rather than Personal Accounts/Contacts) when logging events and setting follow-up tasks\nCreate and assign specific follow-up tasks with designated dates and times to ensure zero floating leads in the database\n\nAppointment Scheduling & Calendar Management\nEvaluate seller motivation urgency and coordinate rapid appointment slots (e.g., scheduling within 1 hour for immediate fire-hot leads)\nSchedule acquisitions appointments on Google Calendar, including property address, contact phone number, and seller notes\nLog corresponding First Appointment events and post-appointment follow-up tasks in Salesforce under the Opportunity record\nExecute pre-appointment confirmation calls or text messages to ensure seller attendance\nProcess appointment cancellations or reschedules by updating Google Calendar, logging reason notes, and re-setting follow-up tasks in Salesforce\n\nDaily Reporting & Technical Issue Escalation\nCompile and submit a daily End-of-Day (EOD) summary email report to leadership\nTrack and report daily operational metrics: new leads received (categorized by source), leads contacted, opportunities converted, appointments scheduled/confirmed/cancelled, warm transfers, and disqualified leads with reasons\nEscalate technical or process issues with Salesforce to Mo (Mohammed), ensuring Chris Osborne and Mitch Craighead are CC’d on all emails\n\nAd-Hoc / Special Tasks\nCompile and submit a daily End-of-Day (EOD) summary email report to leadership\nTrack and report daily operational metrics: new leads received (categorized by source), leads contacted, opportunities converted, appointments scheduled/confirmed/cancelled, warm transfers, and disqualified leads with reasons\nEscalate technical or process issues with Salesforce to Mo (Mohammed), ensuring Chris Osborne and Mitch Craighead are CC’d on all emails\n\nTools You’ll Use\nProficiency in at least one tool per category is expected:\nCRM: Salesforce\nDialer: Quo\nProductivity: Google Workspace, Google Calendar, Google Sheets\nEmail: Gmail\n\nWhat We’re Looking For\nMinimum 2 years of experience working with U.S.-based real estate companies\nMinimum 2 years of real estate lead management experience specifically in Real Estate Investment / Wholesaling (not property management or entry-level cold calling)\nStrong CRM experience (Salesforce strongly preferred)\nExcellent verbal and written English communication skills with clear tone and minimal/no accent\nStrong understanding of seller motivation (4 pillars) and objection handling skills\nReliable workstation setup: primary & backup computer, high-speed internet with backup connection, professional headset, and backup power solution/BCP\nComfortable handling high call volumes, proactive lead nurturing, and daily EOD reporting\nWillingness to participate in call reviews, coaching, and role-playing\nHighly preferred: Sales background\n\nApply here: (Check How to Apply)