About the role
About This Role
This is a career-level property management position, not a virtual assistant role. Suites by VTJ is a property management company based in Raleigh, North Carolina, managing a mixed portfolio of long-term residential, commercial, and short-term rental properties. Part of the tenant base communicates exclusively in Spanish.
What You Will Own
Lease Operations: Review and finalize lease agreements, renewals, addenda, and amendments
Tenant Relationship Management: Handle escalated tenant communications, disputes, delinquency conversations, move-in/move-out coordination; respond to all tenant messages within a 2-hour standard during shift
Rent Collection and Follow-Through: Ensure late accounts have a documented touchpoint by the 3rd of every month; send reminders and issue late notices
Maintenance Oversight and Vendor Management: Track every open maintenance ticket, hold vendors accountable, verify insurance certificates
Compliance and Emergency Readiness: Keep properties compliant with HOA rules and vendor contract requirements
Skills Required
Lease administration, tenant communication (English and Spanish a plus), rent collection management, maintenance coordination, move-in/move-out coordination, lease renewal management, HOA compliance, vacancy management, e-signature workflow management
Property Management Software: DoorLoop (preferred) or Buildium, AppFolio, Yardi
Google Workspace, ClickUp, Slack, Ooma/VoIP, Hubstaff (time tracking with screen capture), Google Meet, Canva
You Are The Right Fit If
2 or more years in property management, leasing, or real estate operations
Managed both residential and commercial properties
Worked fully remote before with a personal accountability system
Directed or reviewed a junior team member's work
Write and speak Spanish at a professional level (a plus)
Home office: 60 Mbps+ internet, dual monitors, 16 GB+ RAM or Mac, dedicated headset, quiet workspace
Not For You If
You need daily task lists to know what to prioritize
Not amenable to night-shift (US EST)
Only worked in-office or hybrid with no fully-remote track record
Difficult tenant conversations make you uncomfortable
Home Office Requirements
Internet: 60 Mbps download or faster (screenshot required at application)
Dual monitors, modern multi-core CPU, 16 GB+ RAM or Mac equivalent
Professional-grade headset, no laptop speakers or earbuds
Private, quiet, professional workspace
Details
$4.50–$5.00/hr USD, 40 hrs/week, full-time, Remote
Hiring Process
Application: resume review, knockout questions, internet speed screenshot
Pre-Assessment: 45–60 minute written assessment sent to passing applicants
Google Meet Interview: 45-minute structured behavioral interview with live workspace verification
Reference Checks: mandatory, two former direct supervisors
Offer extended to one finalist on the day the decision is made