About the role
What This Role Is About
We're looking for a Homeowner Experience & Business Operations Coordinator to manage communication between homeowners and internal teams, ensuring smooth homeowner interactions, accurate CRM management, and operational efficiency across Homeowner Experience and Business Development departments.
Main Responsibilities
Homeowner Communication: manage shared inboxes and CRM systems (HubSpot, Front, MailChimp, Beyond, Breezeway, Vintory); draft and distribute property owner updates and newsletters; maintain homeowner contact records; track homeowner experience metrics; prepare monthly communication summaries
Business Development Support: track, qualify, and organize incoming leads; keep CRM pipelines up to date; prepare weekly reports on lead conversion and pipeline health; assist in scheduling discovery calls and demos; coordinate cross-departmental handoffs
Administrative & Reporting: compile and distribute performance summaries for leadership; ensure data accuracy across systems
What We're Looking For
Excellent written and verbal English communication skills
2+ years in administrative, homeowner-facing, or CRM-based support roles
Strong attention to detail, multitasking, and organization
Self-motivated and comfortable working remotely
Experience with CRM tools such as HubSpot, Vintory, or Front
Proficient in Google Workspace or Microsoft Office Suite
Strong reporting and data analysis capabilities (Sheets, Excel)
Prior experience in vacation rental or property management industry (Guesty) preferred
Technical Requirements
Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
i5 11th Gen or higher
Windows 11 / MacOS Catalina or higher
Minimum of 8 GB RAM
Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
Back-ups in case of power or internet provider interruptions
Good headset and webcam (preferably noise-canceling headset)
Benefits
Competitive Salary
100% Remote Work
Paid Time Off
HMO Coverage