About the role
Remote | Full-Time
We're looking for a Senior Customer Success Manager to become the first dedicated client-facing hire for a growing travel tech SaaS company.
Our platform has processed $100M+ in bookings and helps tour operators manage reservations, scheduling, finance, operations, and guest communications—all in one place.
If you enjoy building customer relationships, improving processes, and working directly with leadership, this is an opportunity to make a real impact.
🚀 What You'll Do
Own customer relationships from onboarding through long-term success.
Lead customer onboarding and implementation.
Drive product adoption and customer retention.
Serve as the trusted advisor for enterprise clients.
Gather customer feedback and partner with Product to improve the platform.
Manage customer issues and coordinate resolutions with the team.
✅ What We're Looking For
Senior Customer Success or Account Management experience in B2B SaaS.
Proven experience with onboarding, account management, and customer retention.
Strong communication and relationship-building skills.
Highly organized, proactive, and comfortable in a fast-paced startup environment.
CRM experience required.
Tourism, hospitality, or operations software experience is a plus.
⭐ Why Join?
Be the first dedicated Customer Success hire.
Work directly with company leadership.
Help shape the Customer Success function from the ground up.
Make a real impact at a fast-growing SaaS company.