Field Operations Scheduler
Outsource Recruiter Careers
📍 Remote💰 NAOperationsFull-TimeAgency
About the role
Type: Full-Time. Shift: Flexible Schedule (Availability during Eastern Time business hours plus evenings and weekends as needed). We are seeking a highly organized, proactive, and results-driven Field Operations Scheduler to support the successful execution of mystery shopping programs across multiple markets. This role is responsible for recruiting and assigning mystery shoppers, ensuring assignments are completed accurately and on time, and proactively resolving scheduling challenges. This is a 'pull scheduling' role requiring actively sourcing and engaging independent mystery shoppers for one-time assignments.
About the Company: A leading provider of mystery shopping and customer experience research services, helping businesses gain insights through a nationwide network of independent shoppers.
Responsibilities: Mystery shopper recruitment & assignment, field operations scheduling, project launch & route creation, follow-up & issue resolution, communication & relationship management, tracking & reporting, recruitment marketing support. Required skills: Experience in scheduling, dispatching, staffing, recruiting, field operations, or workforce coordination, experience recruiting contractors, gig workers, or managing distributed field teams, strong verbal and written communication skills, strong spreadsheet, tracker, and data management experience, ability to manage multiple priorities in a deadline-driven environment, ability to work flexible hours including occasional evenings and weekends.
Preferred: Experience in mystery shopping, field marketing, merchandising, staffing, dispatching, or gig workforce management, familiarity with ShopMetrics or similar platforms.