About the role
We're Hiring: E-Commerce & Executive Support Virtual Assistant
Work Setup: Remote (Philippines)
Employment Type: Part-Time Contractor
Schedule: U.S. Business Hours Overlap Preferred
About the Role
ATeam is looking for a highly organized and proactive E-Commerce & Executive Support Virtual Assistant to support day-to-day e-commerce operations, customer service, research, outreach, and administrative workflows.
The primary focus of this role is supporting Shopify operations and ensuring customers receive timely, professional assistance. You'll also provide operational and executive support across various business functions as priorities evolve.
Key Responsibilities
Shopify Operations & Customer Support
• Support daily Shopify operations and order management
• Coordinate fulfillment and generate shipping labels
• Process refunds, exchanges, and order updates
• Respond to customer inquiries regarding orders, shipping, and products
• Update product listings, pricing, promotions, and website content
• Escalate fulfillment issues and complex customer concerns when necessary
Research, Outreach & Business Support
• Conduct online and business research
• Build and maintain prospect lists and research databases
• Support outreach and follow-up using approved messaging
• Track responses and coordinate meetings as needed
Operations & Administrative Support
• Maintain organized files, spreadsheets, trackers, and documents
• Document workflows and update SOPs
• Prepare meeting summaries and track action items
• Assist with scheduling, follow-ups, and administrative coordination
Marketing & Platform Support
• Update Canva marketing materials and business assets
• Provide basic administrative support in Klaviyo and other platforms
• Help maintain accurate digital content
AI & Productivity Support
• Utilize AI tools such as ChatGPT and Claude for research, drafting, and documentation
• Review AI-generated content for accuracy and quality
• Recommend workflow improvements and productivity enhancements
Requirements
• 2+ years of experience in e-commerce, virtual assistance, operations, or administrative support
• Hands-on experience with Shopify (required)
• Experience with order processing and customer service
• Excellent written English communication skills
• Strong research, organizational, and administrative skills
• Proficiency with spreadsheets and online business tools
• Excellent attention to detail and follow-through
• Ability to work independently and manage changing priorities
Nice to Have
• Experience supporting an e-commerce or consumer brand
• Familiarity with Klaviyo
• Experience with fulfillment and shipping workflows
• Basic Canva skills
• Experience with outreach and prospect research
• Experience creating or maintaining SOPs
Tools
• Shopify (Required)
• Klaviyo
• Canva
• Google Workspace
• Microsoft Office / Excel
• AI tools such as ChatGPT and Claude
If you're detail-oriented, customer-focused, and enjoy supporting growing e-commerce businesses, we'd love to hear from you.
Subject: Application – E-Commerce & Executive Support Virtual Assistant – Your Name