Customer Success & Support Specialist
Confidential
📍 Remote💰 Up to $1,600/monthSupportFull-TimeDirect
About the role
Remote | Full-Time | U.S. Central Time | Up to $1600/month. We're looking for a Customer Success & Support Specialist who can provide an exceptional customer experience through phone, email, and chat while helping improve the products customers use every day. This isn't your typical customer support role - we're looking for someone who communicates with empathy, thinks critically, embraces AI tools, and enjoys finding better ways to solve recurring problems.
What You'll Do: Assist customers via phone, email, and live chat, troubleshoot account and technical issues, create clear written responses and customer guides, record Loom videos and walkthroughs when helpful, identify recurring issues and recommend improvements, use AI tools to improve response quality and efficiency.
What We're Looking For: Excellent spoken and written English, confident and professional phone presence, strong customer service and problem-solving skills, comfortable handling technical troubleshooting, experience with CRM or help desk platforms, tech-savvy and eager to learn AI tools.
Nice to Have: HelpScout or similar help desk experience, VoIP phone systems (8x8 or similar), Loom experience, ChatGPT, Claude, or Gemini experience.