Customer Service Specialist (UK eCommerce)
Letterbox4You
📍 Remote💰 £4/hourSupportFull-TimeDirect
About the role
We are a UK-based e-commerce company looking for an experienced Customer Service Specialist to join our team.
Schedule: Mondays to Fridays, 4:00 PM - 12AM PHT.
Role Overview: Handle inbound customer calls (primary responsibility). Manage emails and live chat enquiries. Resolve delivery, order tracking, and aftersales issues. Handle complaints professionally and confidently. Maintain high-quality customer experience at all times.
Non-Negotiable Requirements: Minimum 3+ years customer service (e-commerce). Strong experience handling calls. Experience with UK or US customers. Near-native English with clear, neutral accent. Stable electricity, quiet workspace, minimum 50 Mbps download/20 Mbps upload. Backup internet (mobile hotspot required).
Note: Philippines-based applicants only. Use subject line: PH CSS Application Batch 2 - [Your Name]. Only shortlisted candidates will be contacted.