Customer Service Specialist
Structure 2 Scale
📍 Remote💰 N/ASupportFull-TimeAgency
About the role
Structure 2 Scale is hiring a Customer Service Specialist for a US-based hospitality client. This is a high-ownership role for someone who can handle high-volume reservations, manage complex property information, and guide guest inquiries into confirmed bookings. Schedule: Thursday through Monday, 11:00 AM to 8:00 PM CT.
This Role Is a Strong Fit If You:
Have 3 to 5 years of direct hospitality, front-desk, or reservations experience. Communicate with exceptional clarity in highly understandable spoken English for US-based guests. Drive reservation conversions by naturally guiding guest conversations. Navigate multiple platforms simultaneously while speaking to customers.
Experience with Newbook, luxury hospitality, or similar property-management systems is a strong advantage.
How to Apply:
Note:
Job type not explicitly stated; defaulted to Full-Time based on the described schedule.