About the role
About the Role
We are looking for a highly organized, disciplined, and process-driven Customer Service & Sales Support Virtual Assistant, primarily focused on customer engagement, administrative support, and light sales assistance—not hard selling.
Key Responsibilities
Engage with leads and existing clients via text, email, calls, and social media, focusing on relationship-building and support
Assist in sales support activities such as follow-ups, appointment confirmations, and lead nurturing (no aggressive selling required)
Handle a small volume of inbound and outbound calls for follow-ups and scheduling
Manage and execute follow-up sequences to improve lead conversion
Accurately log all interactions and updates in the CRM system
Maintain a professional, consistent tone across all communication channels
Learn and adapt quickly to tools, systems, and workflows used by the team
Qualifications
At least 3 years of experience in customer service and/or sales support roles
Strong communication skills (spoken and written English) with a professional tone
Experience handling multi-channel communication (email, chat, calls, social media)
Familiarity with lead follow-ups, CRM systems, and basic sales processes
Tech-savvy and a fast learner (training will be provided)
Experience in social media engagement is a plus
No prior VA experience required
Important
Applicants must be able to provide NBI Clearance, Certificate of Employment (COE), and Government Numbers (SSS, PhilHealth, Pag-IBIG, TIN)
Schedule
Full-time (40 hrs/week), Night Shift, EST Business Hours
How to Apply