Customer Onboarding Representative
Undisclosed
📍 Remote💰 $1,000/month USDSupportFull-TimeAgency
About the role
We're looking for a Customer Onboarding Rep to guide B2B customers through their onboarding journey, from welcome call to full product training. Not just ticket answering, this role has real ownership. Full-time, 40 hrs/week, US hours.
What You'll Do:
Onboard new B2B customers & guide them through repeatable workflows. Run live 30-60 min product walkthroughs/training calls. Answer support tickets via help-center system. Update CRM, log notes, coordinate via Slack. Spot recurring issues & help improve the process.
Who We Need:
Excellent spoken & written English (US-facing). 1-2 years SaaS onboarding or software support experience. Experience running live onboarding/training calls. Platform is beginner-friendly -- no deep tech background needed.
Bonus: CRM/ticketing tool experience, EdTech/SaaS background, experience with international remote teams.
How to Apply: