About the role
About the Role
We are seeking a proactive, detail-oriented Client Success & Account Manager to own the client relationship end-to-end, from onboarding through steady-state support, working fluently inside Shopify and internal account tools.
Requirements
Own end-to-end client onboarding, guiding new e-commerce brands through account setup and Shopify integration
Serve as primary point of contact for a portfolio of client accounts
Proactively monitor inventory levels across client accounts, flagging restock risk
Manage and troubleshoot Shopify storefronts and integrations
Track account health using internal account management tools
Coordinate with internal ops and warehouse teams to resolve fulfillment issues
Communicate fluently in DTC/e-commerce terminology
Surface upsell and expansion signals to the sales team
Document account processes and client preferences
Report on account health metrics, escalating at-risk accounts
3+ years in client account management, customer success, or CX, ideally in e-commerce or logistics (must-have)
Proficiency with Shopify (must-have)
Familiarity with DTC/e-commerce workflows (must-have)
Exceptional written and spoken English communication (must-have)
Benefits
Competitive salary
Paid US holidays
Paid wellness days
Health & wellness allowance
Monthly profit sharing
Long-term placement with real growth
Continuous upskilling in AI, Operations, and Leadership
Dedicated success coaching and support through Assistantly