Bilingual Member Retention Representative (Healthcare)
Avocado VA
📍 Remote💰 UndisclosedSupportFull-TimeCompany
About the role
We are hiring 2 Spanish–English Bilingual Member Retention Representatives for a healthcare environment.
Key Responsibilities: serve as primary point of contact for members, provide bilingual support (Spanish & English), proactively engage members to support retention and satisfaction, resolve concerns and escalate when needed, assist with benefits, services, and care navigation, coordinate with internal teams and providers, maintain accurate member records and interaction logs, update CRM/systems with detailed notes, track issues, resolutions, and follow-ups, and coordinate with clinics/providers/internal teams.
Required Qualifications: fluent in Spanish and English (spoken and written), healthcare experience required (doctor's office, hospital, clinic, or health insurance/health plan setting), strong understanding of patient/member support workflows, experience in customer service, patient coordination, or member services.
Apply at (Check how to apply below)