Bilingual Intake Sales Specialist (English/Spanish)
XPRTS Law (US Law Firm)
📍 Remote💰 UndisclosedSalesFull-TimeDirect
About the role
XPRTS is a forward-thinking, modern, cloud-based US law firm looking for a dynamic Bilingual Intake Sales Specialist (English/Spanish) to join their fully remote team. Practice Areas: Estate Planning, Probate, Real Estate, Business Law, Family Law.
In this role you are the gateway to the law firm — acting as a trusted guide for prospective clients during pivotal moments in their lives, qualifying leads, overcoming objections, and managing the sales pipeline with precision.
Key Responsibilities: manage a high volume of inbound and outbound calls and video consultations from prospective clients with empathy and professionalism, conduct initial legal intake screenings to qualify leads based on firm criteria across core practice areas, confidently address and overcome prospective client objections and drive conversions to retain new clients, proactively follow up with warm and cold leads, maintain meticulous real-time CRM records of all lead interactions and communication history, track conversion metrics and pipeline health ensuring automated follow-up sequences are triggering correctly, collaborate with the legal and onboarding teams for a seamless handoff from intake to active client status, serve as a primary gatekeeper for firm email inboxes sorting and responding to initial legal inquiries, execute strict identity verification protocols during onboarding, and handle proactive administrative follow-ups including gathering missing information and scheduling consultations.
Requirements: minimum 2 years of hands-on experience in B2C sales and Client Support/Service, native or professional-level bilingual fluency in both English and Spanish (written and verbal) — at least C1 for non-native speakers, a live language assessment will be conducted, prior experience working within a law firm or legal environment is strongly preferred, high comfort level with modern cloud-based software and CRMs, and fully comfortable conducting professional client meetings via Zoom.
Technical Requirements: Intel Core i5 processor or higher, dedicated noise-canceling headset or microphone, high-speed internet with at least 50 Mbps stable connection, reliable backup power supply (UPS/generator), and a backup internet solution to guarantee uninterrupted workflow during outages.
Send your application to (Check how to apply below)