About the role
I’m Rhino Julie, and I LOVE building super teams to service our clients' needs.
If you love a challenge, love problem solving, love working with others (and also love working by yourself LOL), and it makes you happy when you overdeliver for clients, I want you on my team!
My promise to you:
I provide a FUN working environment.
We are constantly learning new things.
We are a team who wants to be the best at what we do, which means you have the BEST teammates.
I ALWAYS pay on time.
I treat all of my team members with respect and love.
Client Overview:
Alex owns a home inspection business and he is looking for an awesome unicorn who can help him with administrative tasks.
Client Requirements:
Must be able to work 20 hours weekly
Must be able to work 8am-12pm Central Time (US)
Excellent communication skills in English; proficiency in Spanish is strongly preferred.
Must be highly organized, detail-oriented, proactive, and able to manage multiple priorities independently
Basic understanding of the real estate industry (i.e., where home inspections fit into the real estate transaction process, why home inspections are important, etc.) is nice to have, but client is also willing to train
Responsibilities/Tasks:
Must-Have Experience (Responsibilities You Must Be Proficient In):
These are the tasks the VA needs to handle independently and confidently from day one:
Administrative Support:
Assist with day-to-day administrative tasks
Reach out to clients and estate agents as needed
Monitor emails and respond to routine inquiries from clients, agents, contractors, and subcontractors
Send access information, updates, reminders, and other client-facing communications as needed
Support contractors or team members when questions or issues come up throughout the day
Answer inquiries and communications through the company’s phone system (client uses Google Fi, but they are willing to train you on this system)
Scheduling and Inspection Coordination
Assist with booking and scheduling home inspections
Coordinate with clients, agents, contractors, and subcontractors regarding inspection appointments
Confirm contractor or subcontractor availability when needed
Help ensure all parties have the correct details for scheduled inspections
Manually accept or process upsells when they come through the system
Monitor scheduling apps and inspection-related updates to make sure nothing is missed (Supra and Broker Bay are the softwares they use; client is willing to train you on these platforms)
Subcontractor Report and File Management:
Receive reports and documents from subcontractors via email
Upload subcontractor reports and related files into the system
Nice-to-Have Experience (Responsibilities You Can Learn Over Time):
These tasks are valuable but can be trained on the job:
CRM and Data Entry Support
Perform light CRM updates and data entry
Keep records accurate and up to date
Enter notes, updates, and follow-up information as needed
Social Media and Marketing Support:
Assist with light social media content creation and posting
Assist with occasional marketing emails or client communication campaigns
Help repurpose simple content ideas into posts or email updates
Other administrative tasks:
Import floor plans from Cubicasa (floor plan software) or related information into Spectora (inspection software used for booking, scheduling, etc.) when needed (client is willing to train)
Pay and Benefits:
Competitive hourly rates
Wellness package
Squad Breaks (paid time off)
Quarterly performance bonuses
Holiday and year-end bonuses
Annual appraisal
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Our super cool hiring process:
We have real people communicating with you and looking at your application!
We PAY you to take a Paid Test for the client you're applying for to make sure you like the job and you have the skills for it.
At any time, you can check out the other clients we have and ask to take Paid Tests for them, as well!